Payment and Transaction Policy

Policy owner / Website operator	FOODOS WELLNESS INNOVATIONS PRIVATE LIMITED
Applies to	Company-owned websites, online stores and digital services, including www.foodoswellness.com and www.u360.in, and the Company's brands including U·360™.
Corporate details	B-46, PIPDIC Industrial Estate, Mettupalayam, Puducherry 605009, India \| GSTIN: 34AAGCF7180F1ZN
Corporate, legal, privacy and grievance contact	info@foodoswellness.com \| +91 9677989360
Effective date / Version	22 July 2026 / 2.0

Where products are sold directly through a Company online store, FOODOS WELLNESS INNOVATIONS PRIVATE LIMITED is the legal seller and invoice issuer. Payment services may be supplied by authorised banks, payment aggregators or gateways.

Payment Safety

The Company will never ask you to disclose an OTP, CVV, UPI PIN, internet-banking password or complete card credentials by phone, email, WhatsApp or social media.

1. Currency, price and charges

Transactions are processed in Indian Rupees unless another currency is clearly displayed. Before payment, checkout will show the product price, applicable tax, shipping charges and other compulsory charges. Review the total before confirming the order.

2. Available payment methods

Only payment methods displayed at checkout are available. These may include UPI, cards, net banking, wallets, payment links, cash on delivery or another authorised method. The availability of a method can vary by order, destination, risk review, provider or time. A method not displayed should not be assumed to be available.

3. Payment authorisation and verification

You confirm that you are authorised to use the selected payment instrument and that the information provided is accurate. The Company or payment provider may perform authentication, fraud, sanctions, velocity, address or transaction checks and may decline, hold or request verification for a suspicious or incomplete payment.

4. Role of payment providers

Payment providers process financial credentials under their own terms and security controls. The Company ordinarily receives payment status, transaction identifier, amount, method and limited metadata rather than full card, bank or UPI credentials. Review the provider’s terms and privacy notice where presented.

5. Successful payment and order status

A successful debit or gateway message does not by itself guarantee stock or order acceptance. The order is subject to verification and acceptance under the Terms and Conditions. Keep the order number and transaction reference until the order is completed.

6. Failed, pending or interrupted payments

If a payment fails, remains pending or the page closes before confirmation, do not immediately repeat payment without checking the order page, bank statement and messages. A bank may show a temporary debit or authorisation hold even where the Company has not received the funds.

If the status does not resolve within a reasonable time, contact info@foodoswellness.com with the order number, date, amount and transaction reference. Do not send card images, CVV, OTP or UPI PIN.

7. Duplicate debits

If the same order appears to have been charged more than once, contact the Company and the payment provider promptly. After verification, an excess amount received by the Company will be refunded. A duplicate authorisation that was not captured may reverse automatically under the bank or provider’s process.

8. Cash on delivery

Cash on delivery applies only when displayed and accepted at checkout. The Company may limit or disable it based on postal code, order value, prior failed delivery, fraud risk, product type or carrier availability. Do not pay more than the amount shown on the valid invoice or authorised collection message.

9. Invoices and tax documents

For direct Company sales, invoices will be issued by FOODOS WELLNESS INNOVATIONS PRIVATE LIMITED, GSTIN 34AAGCF7180F1ZN, using the applicable invoice series and customer details. Provide accurate billing information before the invoice is generated. Post-invoice corrections are subject to tax law and system capability.

10. Refunds

Approved refunds are normally initiated within 5-7 business days after approval and required verification. The receiving bank or payment provider may take additional time to post the credit. Refunds are ordinarily sent to the original payment method unless that is not technically or legally possible.

Refund eligibility is governed by the Cancellation, Return, Refund and Replacement Policy and applicable law.

11. Chargebacks and payment disputes

You may contact the Company before initiating a chargeback so that an order, delivery or refund issue can be investigated quickly. This request does not prevent you from exercising rights available through your bank, payment provider or applicable law. The Company may provide transaction, delivery and communication records in response to a legitimate dispute.

12. Fraud and unauthorised transactions

Report a suspected unauthorised transaction immediately to your bank or payment provider and to the Company. The Company may suspend fulfilment, preserve records and cooperate with authorised investigations. The Company is not responsible for loss caused solely by a customer sharing credentials or approving a fraudulent request, subject to applicable law and the facts of the case.

13. Contact

Customer care / order support: info@foodoswellness.com | +91 9677989360

Payment and transaction queries: info@foodoswellness.com