Shipping and Delivery Policy

Policy owner / Website operator	FOODOS WELLNESS INNOVATIONS PRIVATE LIMITED
Applies to	Company-owned websites, online stores and digital services, including www.foodoswellness.com and www.u360.in, and the Company's brands including U·360™.
Corporate details	B-46, PIPDIC Industrial Estate, Mettupalayam, Puducherry 605009, India \| GSTIN: 34AAGCF7180F1ZN
Corporate, legal, privacy and grievance contact	info@foodoswellness.com \| +91 9677989360
Effective date / Version	22 July 2026 / 2.0

This Policy applies to products sold directly by FOODOS WELLNESS INNOVATIONS PRIVATE LIMITED through Company online stores. It does not govern delivery by an independent marketplace, retailer or distributor unless expressly stated.

Standard Service Target

Orders are normally dispatched within 2-3 business days after payment and order verification. Delivery is normally estimated at 3-7 business days after dispatch, depending on destination and logistics serviceability.

1. Service area

The Company currently delivers to serviceable addresses within India unless checkout expressly permits another destination. Postal-code serviceability is determined at checkout or during order verification. The Company may decline delivery to restricted, remote, unsafe or unserviceable locations.

2. Order processing and dispatch

Processing begins after order and payment verification, stock confirmation and any required fraud or address checks.
Orders are normally dispatched within 2-3 business days. Sundays and public holidays are excluded unless the website states otherwise.
Products in one order may be dispatched separately because of stock location, packaging, regulatory or logistics requirements. No additional shipping charge will be imposed for a Company-initiated split shipment unless disclosed and accepted before ordering.
Personalised, bulk, pre-order or exceptional items may have a different timeline disclosed on the relevant page or order confirmation.

3. Shipping charges

Shipping, handling or convenience charges, if any, will be displayed before order confirmation. The Company will not impose an undisclosed compulsory delivery charge after the order is placed. Free-shipping thresholds and promotional shipping offers are subject to the terms displayed with the offer.

4. Tracking and communications

After dispatch, the Company or its logistics provider will ordinarily send tracking information by email, SMS, WhatsApp or the order page. Tracking events are generated by the carrier and may update with delay. A tracking status does not amend the delivery address or create a guaranteed delivery date.

5. Estimated delivery time

Delivery is normally estimated within 3-7 business days after dispatch. The estimate is indicative and may vary by destination, carrier network, public holidays, weather, regulatory checks, natural events, strikes, public disturbances, peak demand or other circumstances beyond reasonable control.

Where the Company becomes aware of a material delay, it will use reasonable efforts to provide an update. Statutory rights concerning late delivery remain unaffected.

6. Delivery address and recipient responsibility

Provide a complete and accurate address, postal code, landmark where helpful, recipient name and reachable phone number.
Address changes are possible only before dispatch and are subject to system and carrier limitations. Contact customer care immediately; a request is not confirmed until accepted.
Ensure that an authorised person is available to receive the shipment. Delivery to a security desk, reception, household member or other person reasonably appearing authorised at the address may be treated as delivery.

7. Delivery attempts and return to origin

The carrier may contact the recipient and make delivery attempts according to its operating process. If delivery fails because of an incorrect address, repeated unavailability, refusal without an eligible reason or inability to contact the recipient, the shipment may be returned to origin.

The Company will review whether redelivery or refund is appropriate. Any additional redelivery charge will be disclosed and agreed before reshipment. This does not apply where delivery failed because of Company or carrier error or another reason for which the customer is not responsible.

8. Inspection at delivery

Where practical, check the outer package before accepting it. If it is visibly torn, leaking, crushed or tampered, you may refuse delivery and promptly contact customer care. If the issue is noticed after receipt, preserve the product, outer package, shipping label and invoice and follow the Cancellation, Return, Refund and Replacement Policy.

9. Lost, missing or incorrectly delivered shipments

Contact customer care if tracking shows delivery but the shipment was not received, if the shipment stops updating for an unreasonable period, or if an item is missing. The Company may verify the delivery scan, recipient details, carrier record and package weight before approving a replacement or refund.

10. Risk and title

Title to the goods passes after full payment and acceptance of the order. Risk of accidental loss or damage passes when the shipment is delivered to you or your authorised recipient, except to the extent loss or damage results from a defect, inadequate packaging, carrier handling or another matter for which the Company remains responsible under applicable law.

11. International orders

International delivery is not available unless the website expressly offers the destination and states the applicable shipping, customs, duties, import restrictions and delivery terms. Do not place an international order using a domestic checkout unless expressly permitted.

12. Contact for shipment support

For order support: info@foodoswellness.com | +91 9677989360

For corporate or other brand enquiries: info@foodoswellness.com

Quote the order number, recipient name and registered mobile number. Do not send OTP, CVV or UPI PIN.