Cancellation, Return, Refund and Replacement Policy
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- Cancellation, Return, Refund and Replacement Policy
| Policy owner / Website operator | FOODOS WELLNESS INNOVATIONS PRIVATE LIMITED |
| Applies to | Company-owned websites, online stores and digital services, including www.foodoswellness.com and www.u360.in, and the Company's brands including U·360™. |
| Corporate details | B-46, PIPDIC Industrial Estate, Mettupalayam, Puducherry 605009, India | GSTIN: 34AAGCF7180F1ZN |
| Corporate, legal, privacy and grievance contact | info@foodoswellness.com | +91 9677989360 |
| Effective date / Version | 22 July 2026 / 2.0 |
This Policy applies to products sold directly by FOODOS WELLNESS INNOVATIONS PRIVATE LIMITED through Company online stores. Purchases made from an independent marketplace, retailer or distributor should first be raised with the seller shown on that invoice, without affecting rights available under law.
Important Reporting Guidance
Report visible transit damage, leakage, tampering, missing items, an incorrect product or an expired product within 48 hours of delivery so that evidence can be preserved and the carrier can be investigated promptly. This reporting target does not remove statutory rights for a latent defect, safety concern or non-conformity discovered later.
1. Order cancellation before dispatch
A customer may request cancellation before dispatch through the order account, where available, or by contacting customer care with the order number. Cancellation is confirmed only when the Company accepts the request. Once dispatched, an order cannot ordinarily be cancelled in transit and will be handled under the return and remedy provisions below.
If the Company cancels an order because of stock, payment, compliance, pricing, serviceability or another legitimate reason, any amount received will be refunded in accordance with the Payment and Transaction Policy.
2. Change-of-mind returns
Because foods, supplements, Ayurvedic products, cosmetics and personal-care products require hygiene, safety, storage and batch-traceability controls, change-of-mind returns are generally not accepted, particularly after dispatch or where a seal has been broken, the product has been opened, used, altered, stored improperly or tampered with.
This restriction does not affect remedies for a product that is defective, damaged, expired, incorrect, short-delivered, spurious, materially misdescribed or otherwise not in conformity with the order or applicable law.
3. Eligible issues
- The product received is different from the product ordered.
- An item or quantity is missing from the shipment.
- The product is received damaged, leaking, broken, unsealed or visibly tampered in transit.
- The product is expired on delivery or is delivered with an unreasonably inadequate usable shelf life compared with the information provided at purchase.
- The product is defective, materially misdescribed, not of the advertised characteristics or otherwise non-conforming.
- A delivery is materially later than the stated schedule for reasons not caused by force majeure, the customer or a destination restriction, subject to applicable law.
4. Issues generally not eligible
- A change of preference, dislike of fragrance, taste, colour or texture where the product is not defective and natural or batch variation was reasonably disclosed.
- Damage caused after delivery by improper storage, misuse, neglect, contamination, unauthorised alteration or use contrary to label directions.
- A product returned without authorisation, without reasonably required packaging or identification, or after evidence has been destroyed, where this prevents fair verification.
- A claim based solely on an expected wellness or cosmetic outcome where no result was guaranteed and the product otherwise conforms to its description.
The Company will assess each case fairly. This section does not override rights that cannot be excluded under consumer law.
5. How to raise a request
Contact info@foodoswellness.com for Company website orders. Provide:
- Order number, invoice details, customer name and registered contact details.
- Product name, quantity and a clear description of the issue.
- Clear photographs of the product, outer packaging, shipping label, seal, batch/lot number, manufacturing/expiry details and damage, where relevant.
- An unboxing video, if available. A video is helpful but is not the sole mandatory evidence where the claim can otherwise be reasonably verified.
6. Preserve the product and packaging
Do not discard, consume, alter or return the affected product until the Company provides instructions, except where disposal is necessary for immediate safety. Preserve the remaining product, container, seal, outer packaging, shipping label and invoice because these may be needed for batch, carrier or quality investigation.
7. Verification and available remedies
The Company may verify the order, images, batch details, package weight, carrier record and product condition and may arrange a pickup or request further information. Once an eligible claim is established, the Company may provide one or more of the following, as appropriate:
- Replacement of the affected item, subject to availability.
- Supply of a missing item or quantity.
- Refund of the affected item or order.
- Another remedy agreed with the customer and permitted by law.
The customer will not be required to bear return-shipping cost for an accepted claim arising from Company, product or carrier responsibility. Do not self-ship a return unless the Company gives written instructions.
8. Refund processing
After approval and completion of any required verification or return, the Company will normally initiate the refund within 5-7 business days to the original payment method. The bank, card network, UPI provider or payment gateway may require additional time to credit the amount.
Cash refunds are not ordinarily issued for online payments. Where the original method cannot accept a refund, the Company will request lawful alternative details through an official channel.
9. Promotional, bundled and free items
Where a refund is approved for a bundle or order linked to a promotional benefit, the Company may require return of related unused promotional or free items, or may recalculate the refund based on the offer terms, provided the method was clearly disclosed and is permitted by law. A defective free item may be replaced where reasonably possible but is not ordinarily exchangeable for cash unless required by law.
10. Product safety or adverse-event concerns
For a suspected adverse reaction, contamination, serious product-safety concern or incorrect warning, stop using the product and contact info@foodoswellness.com or +91 9677989360 promptly. Seek urgent medical assistance where necessary. Safety complaints are not subject to the 48-hour transit-damage reporting target. Preserve the product and batch details for investigation.
11. No limitation of statutory rights
Nothing in this Policy removes or limits a consumer right or remedy that cannot lawfully be excluded, including remedies concerning defective, deficient, unsafe, spurious, misdescribed or unfairly supplied goods or services.
